Refund and Returns Policy
Refund and Returns Policy
What to do if you want to return something, or if it arrives damaged or defective.
The short version
- Returns
- Unused stock items, within 30 days of delivery. A 10% restocking fee applies to change-of-mind returns.
- Damaged on arrival
- Email us within 7 days of the delivery date shown on tracking.
- Final sale
- Custom-option and made-to-order items, and Seconds.
- Claim replies
- Within 5 business days.
Overview
You can return unused stock items within 30 days of delivery for a refund, less a 10% restocking fee. If something arrives damaged or defective, we make it right as described below. Custom-option and made-to-order items are final sale unless we made a mistake or the item has a defect. Seconds are final sale and are not covered by the Shield Warranty.
Stock items
Email us before you send anything back. Return items unused and in their original condition, and pay the return shipping. We refund the item price to your original payment method after we receive and inspect the item, minus a 10% restocking fee. We do not refund the original shipping charge. There is no restocking fee when the return is for a defect or our mistake.
Custom and made-to-order items
We make these to your color choices, photo or specifications, so we cannot resell them. We reprint or refund an item if we made a mistake or it arrives with a defect. For quoted custom work, the deposit is refundable until design starts and is not refundable after.
Seconds
Seconds have a noticeable cosmetic flaw or a minor structural flaw that does not stop the item from working. The listing photos show the flaw, and the price is lower than a standard item. Seconds are final sale and are not covered by the Shield Warranty. If a second arrives damaged in shipping, report it within 7 days of delivery and we will refund you.
Defects and shipping damage
If an item arrives damaged, email us within 7 days of the delivery date shown on tracking with your order number and photos or video. We replace or refund it, and we pay any return shipping we ask for. Other defects in Krit Cit products follow the Shield Warranty, including its pre-approval and shipping rules.
Cancelling an order
Email us to cancel before we start printing, and we refund you in full. After printing starts, the return rules above apply. Quoted custom work follows its own deposit rule.
How a claim works
- Email [email protected] with your order number and a short description, and attach photos or video of the problem if you have them. Krit Cit warranty claims follow the steps on the Shield Warranty page.
- We reply within 5 business days and tell you whether to send the item back. Please do not send anything back before we approve it.
- We refund or replace the item after it arrives and passes inspection. Your bank may take 5 to 10 business days to post a refund.