Shield Warranty
Offered by Krit Cit. Effective November 5, 2026. This version applies to purchases made on or after that date. Earlier purchases keep the terms in effect when they were bought.
We print everything ourselves and stand behind it. This warranty covers Krit Cit products only.
Coverage by Product Type
A maker mistake is a problem we caused, such as a print flaw, a missing part, or the wrong item or color shipped. Maker mistakes are covered for 3 months from purchase on every product.
| Product | What’s Covered | Term / Notes |
|---|---|---|
| 3D-Printed Items (non-electronic, non-signs, non-stickers) | Maker mistakes | 3 months from purchase |
| Dice Daggers | Maker mistakes. Plus one replacement per product for accidental damage, broken parts, or sun or heat deformation. | 1 year from purchase for the one-time replacement |
| Signs | Cracks, structural defects, failed magnets. Not warpage from sun or heat. | 5 years from purchase |
| Mist Dragon | Defects or failures in normal use | 2 years from purchase |
| Stickers | Maker mistakes only | Must be claimed before application |
| Electronics added later | Terms listed on that product’s page | See the product page |
Not Covered
- Seconds. These are discounted items with a visible flaw, labeled “Second” on the product page. They are final sale and never covered.
- Normal wear and tear (scratches, scuffs, fading)
- Misuse, neglect, or unauthorized modifications
- Damage from ignoring the care instructions, except the one-time dagger replacement above
Conditions
- Only the original purchaser may file a claim.
- Receipt or order number required for all claims.
- Products must be used as described in the care instructions on the card that ships with your order and in the Care and safe use section of our Terms & Conditions.
- One-time coverage applies once per product.
How to File a Claim
- Start a claim with the form on the Krit Cit home page or email [email protected]. Include your order number and a short description.
- We reply within 5 business days. If we need photos or video, we will email you to ask, because the form does not take uploads.
- Most claims do not need the item back. If we need it, we will approve the return first. Please do not send anything before we approve it. We cannot take responsibility for items sent without approval.
- If a return is approved, you pay to send it to us. We pay shipping on any repair or replacement we send you. If we reject the claim after inspecting the item, you pay to have it returned.
What We’ll Do
- We decide the remedy in every case: repair, replacement, refund of the item price, or store credit. When nothing needs to ship back, it will usually be a refund or store credit. Shipping charges are not refunded.
- A replacement is covered only for maker mistakes, for 3 months from the date the replacement ships.
- If you disagree with our decision, reply with more information and we will review it once more.
- We may offer a courtesy fix for something not covered. That is our choice and does not create a right to coverage.
Limits
- Coverage is for U.S. customers only.
- Krit Cit is not responsible for losses, costs, or damages beyond repair, replacement, refund, or credit (for example, lost profits or missed events).
- This warranty gives you specific legal rights, and you may have others that vary by state.